2023-2024: Web Project Manager @ Climatic Corporation

I led a team of web content specialists in managing a catalogue of over 13,000 items across 3 websites, ensuring accurate and engaging product content; developed a team responsible for onboarding and account management, fostering a high-performing culture. maintain a content library and create content for the Climatic Home Products webstore, the Climatic Comfort Products webstore and Buddy’s Home Furnishings. I also handled an assortment of IT help desk tasks for each webstore. In this role I have updated 82% of all existing content and created over 30% of new content.

Additionally, I managed daily inventory reporting for the sales team through the sales portal and worked closely with sales, product, and customer support teams to address challenges and offer valuable feedback for product improvements. I contributed to the development of brand strategy, messaging, and architecture, ensuring that external communications were compelling and aligned with our overall strategy. I also took responsibility for content production ensuring that the content on the website was sourced, edited and posted properly.

Through this role I created a customer success program to onboard existing and new customers to the website via one on one consultations. Through this I was able to onboard 72% of existing customers and 100% of all new customers from February 19, 2024. The website consultations worked as a tutorial for use for customers to acclimate themselves to self service for finding their past and current financial reports, invoices, credit updates and orders. The follow up for this customer success project was a survey effort done 30 days after the customers recieved a one on one consultation. This survey allowed customers to gauge the usefulness of the website for them, what they wanted to see added or what was the most helpful part of the consultation.